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FAQs 1

FAQs

General information

Where is the facility located, and how can I get there?

The property is located at Via Bettino Ricasoli 1 in Milan and can be reached from Malpensa Airport by taking the Malpensa Express to Cadorna station, followed by a 6-minute walk. From Linate Airport, it is a 25-minute taxi ride, or you can take the red metro line to Cairoli station, followed by a 5-minute walk.

What are the reception hours?

Monday–Saturday: 7am–11pm
Sunday: 7am–5pm

What languages are spoken at the reception?

Italian, English and Spanish.

Can children stay at the property?

Yes, children are welcome.

Are pets allowed?

Yes, pets are allowed.

Is there a visitor's tax?

Yes, a tourist tax of €6.30 per guest, per night applies.

Check-in/Check-out

What time can I check in and check out?

Check-in: from 3.00 pm
Check-out: by 11.00 am

How does check-in work at the facility?

Check-in takes place at the property during the reception’s opening hours; otherwise, any access codes will be provided to the guest prior to their arrival.

Is it possible to check in early?

Depending on availability, early check-in may be possible, but it is not guaranteed as standard.

Is it possible to check out later?

The same applies to check-out; depending on availability at the property, we will do our best to accommodate our guests.

Facility & Services

Is there a shuttle service to and from the property?

There is no shuttle service to the facility.

Is there parking on-site?

There is no on-site car park, but valet parking is available for €45 per day, including collection and delivery of the car.

Is there a charging station for electric cars?

There is no electric car charging facility on site.

Does the building have an elevator?

Yes, the building has a lift from -1 to 5th floor.

Is there a luggage storage service available?

A luggage storage service is available.

Does the facility have Wi-Fi?

Yes, Wi-Fi is available throughout the facility.

Rooms

What amenities are available in the rooms?

The rooms feature a kitchen, living room, smart TV, Wi-Fi, air conditioning, an espresso machine with capsules, a tea and herbal tea station, and an elegant bathrobe and slippers. Guests can also enjoy a gym that is open 24 hours a day, 7 days a week.

Are cribs and cots available?

Yes, cots are available.

Breakfast

Is breakfast included?

Breakfast is included only if selected at the time of booking. Alternatively, it can be added for €16 per person.

What time is breakfast served?

Breakfast is served from 7.30 am to 10.30 am.

Where is breakfast served?

Breakfast is served in the restaurant area on the ground floor.

What kind of breakfast is served?

A healthy continental breakfast is served, which includes: bread, coffee, tea and fruit juices, fresh fruit, yoghurt and granola, croissants and pain au chocolat, eggs and avocado.

Are there options available for people with celiac disease, vegans, and vegetarians?

We will provide gluten-free, vegan, and vegetarian options upon request; please let us know at least 24 hours before your arrival.

Restaurants & Bar

Is there a restaurant on the premises?

Yes, there is a restaurant on the premises.

Are there options available for people with celiac disease, vegans, and vegetarians?

There will be options available for coeliacs, vegans and vegetarians for guests who wish to dine in the restaurant.

È presente un bar in struttura?

Yes, there is a cocktail bar on the premises.

SPA & Gym

Does the property have a spa or wellness center?

The hotel features a SPA and relaxation area with separate changing rooms for men and women.

What are the SPA's hours?

The SPA and relaxation area are open daily from 7.00 am to 9.00 pm.

Do you offer a SPA kit?

We provide a set comprising a gym towel and a spa bathrobe, along with slippers.

Does the property have a swimming pool?

No, there is no swimming pool on the premises.

Is there a gym on the premises?

Yes, there is a gym on site, open 24 hours a day for guests staying at the hotel.

Payments and Cancellations

Which credit cards are accepted for payment?

We accept Visa, Mastercard and American Express.

What are the cancellation terms?

Free cancellation until 72 hours before arrival.
Late cancellation: 1 night charge.